Terms of service

Last updated: 25 August 2026

Welcome to Avenu Studio.

These Terms of Service govern your use of the Avenu Studio website and any purchases made through our online store. By accessing our website or placing an order with us, you agree to these Terms.

Throughout these Terms, “Avenu Studio”, “we”, “us” and “our” refer to Avenu Studio.

1. Online Store Terms

By using our website or placing an order, you confirm that you are legally able to enter into a purchase agreement or have permission from a parent or legal guardian to do so.

You must not use our products, website or services for any unlawful or unauthorised purpose.

We reserve the right to refuse service, cancel an order or limit quantities where reasonably necessary, including in cases of suspected fraud, pricing or technical errors, stock discrepancies, misuse of promotional offers or misuse of our website.

Nothing in these Terms limits any rights you may have under applicable New Zealand consumer law.

2. Products

We make reasonable efforts to present our products, colours, materials, measurements and other product details as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

As some of our products incorporate fabrics, embroidery and other manufacturing processes, minor variations between individual items may occur. These variations are not necessarily considered faults.

Product availability is subject to stock levels and may change without notice.

3. Pricing

All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.

Prices may change from time to time. Changes will not affect orders that have already been accepted by us, except where there has been an obvious pricing, promotional or technical error.

Shipping costs and any other applicable charges will be displayed at checkout before you complete your purchase.

If a product is incorrectly priced due to a genuine error, we may contact you before fulfilling your order to provide the option of proceeding at the correct price or receiving a full refund.

4. Payments

Payment must be completed at checkout using one of the payment methods available on our website.

We accept payment methods made available through our Shopify checkout, including Afterpay where available.

If you choose Afterpay, your purchase will also be subject to Afterpay's applicable terms, conditions and eligibility requirements.

Availability of payment methods may vary and we do not guarantee that every payment method will be available for every order.

5. Orders

Once you place an order, you should receive an order confirmation using the contact details provided at checkout.

An order confirmation acknowledges that we have received your order. We reserve the right to cancel or refund an order where we are unable to fulfil it, including due to an inventory discrepancy, payment issue, obvious pricing or technical error, or suspected fraudulent activity.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order using the original payment method where reasonably possible.

Please ensure your email address, shipping address and other order information are correct before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been packed or dispatched.

6. Shipping & Delivery

Orders are generally packed and dispatched within 1 business day of purchase.

Delivery usually takes approximately 2-3 business days after dispatch. Delivery timeframes are estimates rather than guarantees and may vary due to courier delays, public holidays, weather, delivery location or other circumstances outside our reasonable control.

All orders are sent using a tracked delivery service.

Where available at checkout, customers may be able to choose between different packaging or shipping options, including:

• Tracked bag shipping – $5

• Tracked box shipping – $10

Any applicable free-shipping offer or threshold will be displayed on our website or at checkout.

Tracking information will be provided once your order has been dispatched where available.

If your order is delayed, lost or damaged during delivery, please contact us so we can investigate the issue with the delivery provider and provide any remedy required under applicable New Zealand consumer law.

Please ensure the delivery address supplied at checkout is accurate. We may not be able to redirect or recover an order once it has been dispatched to the address provided.

7. Returns & Refunds

For change-of-mind returns, we accept returns within 14 days of delivery, provided the item is unworn, unused and returned in its original, re-sellable condition.

Please contact us before sending a return. Once your return has been approved, we will provide the appropriate return instructions and return address.

Unless the return relates to a faulty, damaged or incorrectly supplied product, or we are otherwise required to cover the cost under New Zealand law, customers are responsible for return shipping costs.

We recommend using a tracked shipping service when returning an item, as we cannot take responsibility for change-of-mind returns that are lost in transit before reaching us.

Once we receive and inspect your return, approved refunds or exchanges will generally be processed within 1–2 business days.

Refunds will generally be issued to the original payment method. The time taken for a refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are not generally refundable for change-of-mind returns unless required by law.

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.

8. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible with your order details and information about the issue.

Where the Consumer Guarantees Act 1993 applies, you may be entitled to a repair, replacement, refund or other remedy depending on the nature and circumstances of the issue.

Where required by law, Avenu Studio will cover reasonable costs associated with returning a faulty, damaged or incorrectly supplied product.

Our standard 14-day change-of-mind return period does not limit your statutory rights in relation to faulty, damaged or incorrectly supplied products.

9. Promotions & Discount Codes

From time to time, Avenu Studio may offer promotional pricing, discount codes, free shipping or other special offers.

Unless otherwise stated:

• Promotions cannot be combined with other offers or discount codes.

• Promotional offers may have specific start and end dates.

• Discounts cannot generally be applied retrospectively to completed orders.

• Promotions and promotional products are subject to availability.

• A discount code must be entered correctly at checkout where required.

• We may amend, suspend or withdraw a promotion where reasonably necessary, including where an obvious pricing, technical or promotional error has occurred.

Any additional conditions displayed with a particular promotion will also apply.

Nothing in the terms of a promotion limits your rights under applicable New Zealand consumer law.

10. Website Information

We make reasonable efforts to ensure the information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

Where permitted by law, we reserve the right to correct errors, inaccuracies or omissions and update information without prior notice.

If an error affects an order you have already placed, we will contact you where reasonably necessary and provide an appropriate option or remedy.

11. Intellectual Property

Unless otherwise stated, the content on the Avenu Studio website — including our name, branding, logos, graphics, photographs, product designs, written content and website materials — belongs to Avenu Studio or is used with permission.

You may access and use our website for your personal, non-commercial use.

You may not reproduce, distribute, modify, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by law.

12. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery providers, social media platforms and other technology services.

Your use of those services may be subject to the third party's own terms and privacy policies.

Avenu Studio is not responsible for the operation, availability or content of independent third-party websites or services, except to the extent required by law.

13. Personal Information

When you place an order or interact with our website, we may collect personal information necessary to process your order, provide customer service, operate our website and communicate with you.

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy and applicable New Zealand privacy law, including the Privacy Act 2020.

Please refer to our Privacy Policy for more information about how we handle personal information.

14. Prohibited Use

You must not use our website to:

• Carry out unlawful or fraudulent activity.

• Attempt to interfere with the security, functionality or operation of the website.

• Introduce malicious code, viruses or other harmful technology.

• Collect, access or misuse another person's personal information.

• Infringe our intellectual property rights or the rights of another person.

• Misrepresent your identity or deliberately provide false or misleading information.

• Attempt to gain unauthorised access to our website, systems or accounts.

• Use automated systems to interfere with or place an unreasonable load on our website.

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.

15. Liability

To the maximum extent permitted by New Zealand law, Avenu Studio will not be liable for indirect, incidental, special or consequential loss arising from your use of our website or products where that loss could lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, liability or remedy that cannot legally be excluded or limited under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other applicable New Zealand law.

Where our goods or services are acquired for personal, domestic or household use, your statutory consumer rights continue to apply.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with the updated date shown at the top of this page.

Changes will apply from the date the updated Terms are published and will not retrospectively alter the terms applicable to a completed purchase where doing so would be unlawful.

17. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any dispute relating to these Terms, our website or purchases made through Avenu Studio will be subject to New Zealand law and the jurisdiction of the New Zealand courts, subject to any rights you may have under applicable consumer law.

18. Contact

If you have any questions about these Terms of Service, an order, return or product, please contact Avenu Studio using the contact details provided on our website.

We aim to respond to enquiries within 1 business day.

Avenu Studio
Auckland, New Zealand