Privacy policy

Last updated: 25 August 2026

Avenu Studio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Avenu Studio (“Avenu Studio”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, purchase from us, contact us or otherwise interact with Avenu Studio.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Avenu Studio.

We may collect information including:

• Your name.
• Email address.
• Phone number.
• Billing and shipping addresses.
• Order and transaction information.
• Products you view, add to your cart or purchase.
• Returns and exchanges.
• Communications you have with us.
• Account information, if you create an account.
• Device and browser information.
• IP address.
• Information about how you use and navigate our website.
• Marketing and communication preferences.
• Payment and transaction information necessary to process your purchase.

Payment information is generally processed securely by Shopify and the payment providers available through our checkout. Avenu Studio does not necessarily receive or store your complete payment card details.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, such as when you place an order, create an account, contact us, submit a form, sign up for marketing or otherwise provide information to us.
• Automatically through our website, including through cookies, pixels and similar technologies.
• From Shopify and our service providers, where necessary to operate our online store, process orders and provide our services.
• From advertising, analytics and marketing platforms that we use to understand website activity, measure advertising performance and communicate with customers.

We will only collect personal information where it is reasonably necessary for our business activities or where otherwise permitted by law.

3. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders.
• Process payments.
• Arrange shipping and delivery.
• Provide tracking and order updates.
• Process returns, refunds and exchanges.
• Respond to enquiries and provide customer support.
• Maintain and manage customer accounts.
• Prevent fraud and protect the security of our website and customers.
• Operate, maintain and improve our website.
• Understand how customers use our website.
• Analyse the performance of our products, website and marketing.
• Personalise your shopping experience.
• Recommend products that may be relevant to you.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Measure and improve advertising campaigns.
• Comply with legal and regulatory obligations.
• Enforce our Terms of Service and other policies.

We will not use your personal information for purposes that are unrelated to the purpose for which it was collected unless permitted or required by law.

4. Marketing Communications

If you sign up to receive marketing from Avenu Studio, we may use your contact details to send you information about products, new releases, promotions and other Avenu Studio news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.

Unsubscribing from marketing communications will not prevent us from sending you transactional or service-related communications, such as order confirmations, shipping updates or information relating to a return.

Where applicable, our electronic marketing communications will be sent in accordance with the Unsolicited Electronic Messages Act 2007.

5. Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use our store and support analytics and advertising.

These technologies may collect information such as:

• Your IP address.
• Device and browser information.
• Pages and products you view.
• How you navigate our website.
• Products added to your cart.
• Purchases and other interactions with our store.
• Referral and advertising information.

We may use third-party analytics and advertising services to help us understand website performance, measure advertising effectiveness and show relevant advertising.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology we use to operate our website, process transactions and provide our online shopping experience.

When you use our website or place an order, information may be collected and processed by Shopify in connection with providing these services.

Shopify may also process information through systems or service providers located outside New Zealand.

Shopify's handling of personal information is also governed by its own privacy policies and practices.

7. Payment Providers

Payments made through our website are processed using the payment methods available through our Shopify checkout.

Depending on the payment method you select, your information may be provided to Shopify and the relevant payment provider for the purpose of processing and securing your transaction.

If you choose to use Afterpay, Afterpay will process information relating to your payment in accordance with its own privacy policy and terms.

We do not control how independent payment providers process information that they collect directly from you.

8. Sharing Your Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Shopify.
• Payment providers.
• Afterpay, where used.
• Courier and delivery providers.
• Website hosting and technology providers.
• Customer service providers.
• Email and marketing platforms.
• Analytics providers.
• Advertising platforms.
• Professional advisers where reasonably necessary.
• Government agencies, regulators or law enforcement where required or permitted by law.

We only disclose information that is reasonably necessary for the relevant service or purpose.

Some providers may collect information directly from you and process it under their own privacy policies.

9. Overseas Disclosure and Processing

Some of the third-party services we use, including Shopify and other technology, analytics, advertising and payment providers, may store or process personal information outside New Zealand.

Where personal information is disclosed overseas, we will take reasonable steps where required under the Privacy Act 2020 to ensure that the information is appropriately protected.

Where applicable, overseas disclosures will be handled in accordance with Information Privacy Principle 12 of the Privacy Act 2020.

The privacy protections that apply in another country may differ from those available in New Zealand.

10. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

We use Shopify and other reputable service providers to help operate our website and process transactions securely.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any account login details or passwords associated with our website confidential.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

This may include retaining information where necessary to:

• Process and maintain records of transactions.
• Meet tax, accounting and other legal obligations.
• Handle returns, refunds or disputes.
• Prevent fraud.
• Maintain appropriate business records.

When personal information is no longer reasonably required, we may securely delete or anonymise it, subject to our legal obligations.

12. Accessing and Correcting Your Personal Information

Under the Privacy Act 2020, you have rights in relation to personal information that we hold about you.

You may request:

• Access to personal information we hold about you.
• Correction of personal information that you believe is inaccurate or incomplete.

We may need to verify your identity before processing a request.

In some circumstances, the Privacy Act 2020 allows us to refuse or limit an access request. If this applies, we will handle the request in accordance with the Act.

To request access to or correction of your personal information, contact us using the details below.

13. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will assess the breach and take appropriate steps to minimise potential harm.

Where a privacy breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required under the Privacy Act 2020.

14. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate.

If you believe a child has provided personal information to us without appropriate authority, please contact us so we can review the situation.

15. Third-Party Websites

Our website may contain links to websites, services or platforms operated by third parties.

Avenu Studio is not responsible for the privacy practices, security or content of independent third-party websites.

If you leave our website and use another service, we recommend reviewing that service's privacy policy.

16. Complaints

If you have a concern about how Avenu Studio has collected, used, stored or disclosed your personal information, please contact us first so we can investigate and respond.

You also have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand if you believe your privacy rights have been breached.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

When we make changes, the revised Privacy Policy will be published on our website and the “Last updated” date will be updated.

18. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:

Avenu Studio
Auckland, New Zealand
Email: Avenustudio@outlook.co.nz