Refund policy
We accept returns within 14 days of delivery, provided items are unworn, unused, and in their original, re-sellable condition.
Contact us before sending your return so we can confirm the details — we'll email you the return address once your return is approved.
For change-of-mind returns, return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we're unable to take responsibility for returned items lost in transit.
Once we receive and inspect your return, approved refunds or exchanges are processed within 1–2 business days.
Refunds are made to your original payment method. Please note that original shipping costs are non-refundable for change-of-mind returns.
Exchanges
If you'd like to exchange your item, get in touch within 14 days of delivery. Exchanges are subject to stock availability.
Faulty or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, please get in touch and we'll sort it out.
Our 14-day change-of-mind return period does not limit your rights under the Consumer Guarantees Act 1993. Where required under New Zealand consumer law, we'll cover reasonable return costs for faulty, damaged, or inco